FAQS

You Asked, We Answered

WHAT IS YOUR SHIPPING POLICY?

Currently we ship throughout the United States and Internationally with the exception of:

• Cuba

• Iran

• Crimea Region

• Syria

• North Korea

• Venezuela state-owned entities

• Russian sovereign

• Any entity targeted as sanctions

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Due to COVID-19, there may be a delay in shipping. We will send tracking information to help you stay connected and follow your package. We are not responsible for any lost or damaged packages during transit. We will NOT issue a refund for lost or stolen packages. 

WHAT ARE THE PAYMENT OPTIONS?

Currently we accept major credit cards and debit cards as well as PayPal.

WHAT IS YOUR RETURN POLICY?

Due to these items being very limited, we do not take returns for refunds or credit. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.

WHAT IS YOUR EXCHANGE POLICY?

We will only consider exchanges for size, damages or defects, or if the wrong product(s) were shipped to you by mistake. All requests for an exchange must be made within 48hrs after the package is received.

The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged.

If we authorize your exchange, please include a copy of the receipt/invoice, your contact number, and the item information (such as name, color, and size) that you would like to exchange for. After we have received the package, we will contact you to confirm the details and have the new item sent out.

All exchange shipments are the responsibility of the customer. Exchange requests made after 48 hours of receipt of the item will not be accepted.

ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY. ITEMS THAT ARE ELIGIBLE FOR AN EXCHANGE MAY ONLY BE EXCHANGED ONCE PER ORDER.

If you have a question that you need answered, email us at info@lorrainefrancis.com